EXPERIENCE THE WATERFORD WAY

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Frequently Asked Questions

757.448.5999 | info@waterfordeventrentals.com
1700 South Park Court, Suite A | Chesapeake, VA 23320
Hours of Operation: 9am-5pm (Monday-Friday)

 Below you’ll find answers to some commonly asked questions. If you have any additional questions, please feel free to give us a call!

How are you increasing precautions with COVID-19?
Since the start of the pandemic we have revamped our cleaning processes. During the initial design meetings, additional guests are being reduced & masks are required. Once the items return from an event we are disinfecting and sanitizing all of our products. To ensure the safety of our staff, we are fully stocked with hand sanitizer, wear masks when in contact with customers & on event sites. No matter how big or small the events are we give our full attention to each and every event ensuring perfection & cleanliness for our customers.
Do you take walk-in appointments?

We prefer and highly recommend that you book an appointment to ensure someone is available to meet with you! Don’t worry- we won’t turn you away, but we want you to have the best experience at Waterford!

How do I place an order?

If you need help selecting linens or just want to see what we have to offer, please call to make an appointment to visit our showroom! We love sitting down and getting to know each and every one of our clients. If you live out of town or are unable to meet, feel free to request a quote straight from our website or give us a call. We will be happy to assist you!

How long are appointments?

Our appointments are typically between 30 minutes to 45 minutes long. Knowing your venue, colors, table quantities, and an estimated guest count can really make the appointment run smoothly!

How long can I keep the linens?

Our standard rental period is typically Friday through Monday. If you need to keep the linens for longer, just let us know! For any items that are out of our inventory for an extended period of time, you will be charged an extended rental fee.

What does your rental fee cover?

Our rental fee covers the price of the linen, as well as the washing, pressing, storing, and labor it takes to put your order together.

Each linen comes pressed and on a hanger to decrease wrinkles. The only additional fees are taxes where applicable and delivery, set up or shipping. Any damages or missing items will be assessed after your order is returned to us.

Do I have to pay for linens that I don’t use?

Yes, you are responsible for rental fees of items that have left our warehouse, as they are out of our inventory and unavailable for other clients to rent.

Can I make changes to an order?

Yes, you can make changes to your order! The deadline for final changes is 2 weeks prior to your event. After this time you may not make reductions to your order but you can make additions, however we cannot guarantee we will have your item in stock.

Will I be charged for damaged or missing items?
Yes, if an item is not returned, or returned in such a condition that it cannot be rented again, we do have to charge a replacement fee.
What are your payment terms?
We require a deposit of ⅓ of the total to hold an order. The remaining balance is not due until 2 weeks prior to the event, but you’re more than welcome to set up a payment plan or make payments whenever you choose.
Is there a minimum order requirement?
Not at all! Whether it’s one table linen or fifty, no order is too small or too big.
Do you do smaller events?
Yes! We are happy to provide rentals for smaller events like birthday parties, bridal showers, baby showers, and other special occasions.
Need to know what size linen fits your table?

Please refer to the Table / Linen Size Chart below.

waterford-event-rentals-faq-tablecloth-sizing-chart

Unique & Fun Ways of Tying Sashes

Whether you’re sashing a Chiavari chair, a folding chair, or a high top table, we have plenty of fun and interesting ideas on how to tie your sash.